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HOTEL, CATERING AND TOURISM TRAINING INSTITUTION GRADUATES 44

The Hotel, Catering and Tourism Institute (HOTCATT) under the Ministry of Tourism, Arts and Culture, today held its maiden graduation ceremony at its school premises in Accra.

The graduation is the first after nine (9) years of inactivity on the theme; ‘’Dream big, start small, act now ‘’ that saw forty-four (44) trainees completing diverse courses in the Tourism, Arts and Culture discipline.

Ms. Patrina Etu-Mantey Ampah, Director of the training institute, walked participants and graduands through the (HOTCATT) journey.

According to her, HOTCAT was established in 1991 and mandated to provide skills at the basic intermediate and supervision levels to help upgrade the skills and competences of all personnel in the hotel, catering and tourism sector, to transform Ghana into a competitive tourism destination.

“After being defunct for nine years, due to diverse constraints, the institute reopened in 2020 under my leadership and this is our success story” she opined. 

Ms. Etu–Mantey Ampah urged the graduands to set big goals and explore big ideas to establish big projects. She advised them not to fear to start small adding “starting small is not a failure” referring graduands to the popular saying “Rome was not built in a day’’ to spur them on.

She however urged the trainees not to procrastinate but act fast to contribute their quota in developing the sector.

Mr. Vitus Otto Langmagne, Director of human resource at the Ministry of Tourism, Arts and culture who chaired the ceremony, urged graduands to use their new expertise to change the phase of the hospitality industry.

He however, assured graduands of the Ministry’s continue support as projected by the sector Minister, Dr.  Mohammed Ibrahim Awal and discouraged them not to nature the mindset that government will employ them after school but endeavor to start their own business to create employment opportunities for the youth.

 

Out of the 44 graduands rolled out today by the Hotel, Catering and Tourism Institute (HOTCATT), sixteen students comprising five males and eleven females graduated with certificates in Kitchen skills, nine students comprising two males and seven females with front desk office skills.

The others are housekeeping, food and beverage services, tour guiding skills, and certificate in banqueting, conference and event management.

Representatives from the Ministry of Tourism, Arts and Culture were present alongside Mrs. Bella Ahu, president of Ghana Tourism Federation (GHATOF), Chiefs and support groups.

Source: MOTAC PR Unit

FIRST NATIONAL TOURISM CUSTOMER SERVICE WEEK LAUNCHED

The Deputy Minister for Tourism, Arts and Culture (MOTAC), Hon. Mark Okraku-Mantey has revealed that, the Tourism component of the

“Obaatanpa” project will be used in the training of foreign language skills development program for frontline staff in key tourism establishment in the country.

 He added that, the training which will begin with French language will enhance interactions with francophone visitors.  

Hon. Mark Okraku-Mantey made the statement at the launch of the first National Tourism Customer Service week held today at the Labadi beach hotel in Accra on the theme: “redefining excellence through service experience”.

According to him, the Ministry will also upgrade and target different skills-set including management of facilities, tour operators, chefs, GPRTU drivers and frontline staff.

He urged stake holders to prioritize customer experience saying, “word of mouth is the most promotional or destructive material in the service delivery chain”.

“Customer service plays a pivotal role in the tourism sector hence stake holders must be responsive and reliable in their dealings with clients”, he added.

The National Tourism Customer service week would be held from 4th - 8th October,2021 with the objective to recognize and appreciate employees and customers and also to highlight the roles and importance of customer service in the tourism sector.

Mr. Caleb Kwofie, a leading official of Excellent Services Foundation, expressed great satisfaction with customer service delivery in the service sector in Ghana adding that despite the ravaging effects of COVID-19 pandemic, customer service professionals are still at post to provide services even at the peril of their lives.

Mr. Bella Ahu, president of Ghana Tourism Federation (GHATOF), commended the sector Minister for his 1 million job initiative.  To her, this is feasible because a satisfied customer will engage in repeat tourism and this in her view means return visit and further help build our brand and also create jobs.

There were also solidarity messages from the Ghana Tourism Authority, Ghana Tourism federation, representatives from the High Commission of Rwanda and Malta and Labadi beach hotel.

SOURCE: MOTAC PUBLIC RELATIONS

MINI DURBAR HELD AT ASSIN PRASO TO COMMEMORATE PANAFEST/ EMANCIPATION CELEBRATIONS

A  Mini Drubar was held at Assin Praso on Thursday, 29th July as part of the 2021 PANAFEST/ Emancipation Day Celebrations.

The occasion was attended by the Deputy Minister of Tourism, Arts and Culture  Hon. Mark Okraku-Mantey, the District Chief Executive of Assin North, Hon. Charles Ohene Andoh, the Chief of Assin Praso and Assin Jakai Traditional Area, Nana Owodo Oseku X, and other traditional  rulers. The rest are the Special Assistant to the Deputy Minister of Tourism, Ms. Mary Bossman, Director of Marketing, GTA, Mrs. Roberta Dawson- Amoah, Director of Corporate Affairs GTA, Mr. Jones Aruna Nelson,  other staff of GTA and representatives of the District  Assembly and  the general public.

The Deputy Minister of Tourism, Arts and Culture Hon. Mark Okraku-Mantey, urged all and sundry to unite as one people by rising  to the occasion to take up the challenge that beheld our ancestors some centuries ago, in order to build a strong  foundation for our future generation.

The District  Chief Executive of Assin North, Hon Charles Ohene Andoh, called for a strong  collaboration between other agencies to develop the tourism  resources in the district.

The Chief of Assin Praso and Assin Jakai Traditional Area, Nana Owodo Oseku X, said Assin Praso played a significant role in the history of the Trans-Atlantic Slave Trade and is endowed with the relics to tell the slave  story. He appealed to the Ministry to assist in the development of tourism potentials in the area.

As part of the mini durbar, wreaths were laid on the mass grave of our ancestors who lost their lives during the slave trade.

 

Filed by:

Jones Aruna Nelson

TOURISM MINISTRY TO CREATE ONE MILLION JOBS BY 2024

The Minister of Tourism Arts and Culture (MOTAC), Dr. Ibrahim Awal has reiterated governments commitment in ensuring that, its 1million job targets by the end of 2024 is achieved through an enhanced domestic and international tourism.

This he explained cannot be achieved if players in the industry do not effectively set up their operations as tourist operators to join hands with government to make the sector flourish.

Dr.  Awal made the remark during the launch of the National Tourism Destination Single Window application dedicated to streamlining services and operations of Ghana’s tourism sector.

According to Dr. Awal who launched the app at Kempinski Hotel in Accra on July, 12,2021, the ‘National Tourism Destination Single Window project’ noted as the “VisitGhana App”, is a one stop area to access services and operations in the sector.

“We are going to train 10,000 tour operators within the tourism value chain this year and early next year adding that Customer care is an integral part of tourism to engender multiple visits where people are compelled to visits the tourist sites repeatedly and not once and fail to return.

He admonished sector players to invest in training front liners to equipped them with skills and competences to ensure Ghana becomes the number one tourism destination in Africa.

Dr. Awal further pledged governments continues support to improve infrastructures at tourist attractions sites and adequately brand it well for an improved income for national development.

The Chief Executive Officer of Ghana Tourism Authority (GTA) Mr. Akwasi Agyeman, recalled few years ago where the authority embarked on feasibility studies of the industry to ascertain the readiness of industry players, how they can digitize their businesses, a move he said revealed there was no level of the usage of digitized platforms across the length and breadth of the country.

“Almost 50% of operators had no online provisions at their establishments at all, so all operations were done manually, but 80% of transactions were done using the mobile phone and less than 30% of operators were logged-in to any of the global system that were available for tourism”.

According to Mr. Agyeman, the Single Window application is aimed at tackling challenges in the tourism industry targeted at putting Ghana on the map, providing real time data for policy makers and investors and further cut down on delays in registration and licensing of tour operators”.

In his view, the consolidated portal will bring service operators and the general public into one marketplace to enhance service delivery adding “the platform is robust enough, user friendly and has lots of benefits to the industry, available for every operator to access with their own slides, load services, pictures, pricing for global access” .

Mrs. Bella Ahu, president, Ghana tourism federation, urged industry players to take advantage of the platform, go global, bring products and services up to speed to become competitive for an enhanced, repeated tourism visits by tourist.

The deputy Minister of Tourism Arts and Culture, Mr.  Mark Okreku Mantey, Chief Director of the Ministry of Tourism, Mr. John Yao Agbeko, Representatives of GTA and staff from the Ministry were all present at the launch of the all-in- Ghanaapp

 

SOURCE: Public Relations - MOTAC

Ministry Overview

The Ministry of Tourism, Arts and Culture was renamed in 2017 through Executive Instrument E.I28 Civil Service (Ministries) Instrument, 2017 by His Excellency the President, Nana Addo Danquah Akufo-Addo to replace the then Ministry of Tourism, Culture and Creative Arts. The Ministry’s policy directive is to provide a firm, stable policy environment for effective mainstreaming of Ghanaian arts and culture into all aspects of national life. This it is believed will help in ensuring the emergence of a strong, vibrant and creative environment that would help improve and advance the Tourism, Arts and Culture industry in Ghana.


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