MoTAC staff receive training in service excellence.

The Ministry of Tourism, Arts and Culture joined corporate organisations worldwide to celebrate Customer Service Week and climaxed it with a half-day training for staff. The training was held on 5th October 2023 at the Exhibition Hall of the National Theatre of Ghana. The purpose of the training was to create awareness of the importance of teamwork in helping to achieve excellence in the delivery of services to the public by the Ministry.
Mr Kofi Benning, Director in charge of Finance and administration at the Ministry on behalf of the Chief Director, Mr John Yao Agbeko, welcomed staff to the training and encouraged all to use the training to improve service delivery standards in the Ministry. According to him, every staff has the responsibility to contribute their quota to create a good image for the Ministry.
Mr Solomon Ntim, a Principal Management Analyst at the Management Services Department of the Office of the Head of Civil Service facilitated the training and was supported by Ms Fobi Boakye-Bio, a Senior Management Analyst.
He took participants through what customer service is and said the only difference between what is done in the public service and that of the corporate world is that services rendered by the former are not paid for by the public.
He took staff through the seven basic principles that enable organisations to provide effective customer service, important skills needed by staff and challenges likely to be faced in the delivery of the services to the public.
He practicalised the training by reviewing the Ministry’s Client Service Charter with the focus being the kind of services rendered, and the procedures and processes that one must follow before information can be obtained by clients.
Through this, he emphasized the need for capacity building and training to ensure that the services provided suit the needs of clients. He also spoke about the need to have protocols in place that would speak to how requests are to be processed and how issues are dealt with.
The IT team at the Ministry led by Ms Patricia Aba Dadzie also used the occasion to walk staff through the Smart Workplace. She impressed upon staff the importance of using their official email addresses instead of their personal e-mail addresses to enable them work more efficiently and effectively and to prevent cyber-attacks. According to her, the essence of automating tedious work processes and tasks is to enable staff manage workflows and connect to systems and software that would create a seamless workplace experience.
Also present at the meeting were Mr Vittus Otto Langmagne, Director – Human Resources, Mrs Mabel Cudjoe, Director – Research and Information Management, Ms Mona Amuquandoh, Deputy Director – Finance and Administration, Mr Divine Owusu-Ansah, Deputy Director – Arts and Culture.